How to Order
We understand that wedding planning is an exciting yet busy time, so our order process aims for a simple and swift solution for your wedding stationery!
We recommend ordering one of our sample packs in order to get a true feel of our stationery and make sure you are completely happy before you order a whole set.
Frequently Asked Questions
What are your opening times?
Our studio is open Monday to Friday, 9am – 5:30pm, but please feel free to contact us at any time via our contact form. We will usually respond to you on the same day, but at least by the next working day.
Are your sample packs personalised?
Our samples are not personalised. You will be sent a pre-printed sample of one of our three-piece invitation set to demonstate our card, envelope and print quality. If you are looking for colour adjustments to one of our collections, we will be able to send you an example of the adjusted palette via email.
Is there a minimum order quantity for your stationery?
For our save-the-dates and invitation sets, we offer a minimum order quantity of 30.
How many invitations will we need?
It is best to order your invitations per couple or family, rather than per guest. We recommend ordering a few extra invitations at the time of your initial order, in case you decide to invite any last minute guests!
I have a problem with my order, what shall I do?
We pride ourselves in offering excellent customer service and high-quality stationery. In the unlikely event that you are not happy with our service, please contact us immediately and we will do our best to resolve any issues as soon as possible.
When should we order our stationery?
We ask that you allow at least 4 weeks for your order to be completed, however may of our orders are completed sooner than this.
Terms & Conditions
Ordering & Payment
Once you have completed your order form, we will send an invoice for your stationery, which includes our payment details. We accept payment via bank transfer or cheque.
Please allow at least 4 weeks for your order to be completed.
Packaging & Delivery
Once you have approved your proofs, please allow 15-20 working days for your order to arrive.
We will prepare each of your invitations prior to shipping them to you, for bundled items this means that each set will be tied, placed into an envelope and sealed. We will leave one extra print open in your parcel so that you can view this. If you would like us to prepare your bundles in a different way, please let us know.
Once your order has been posted, we will share your tracking number with you. All of our orders are sent by Royal Mail First Class Tracked. Once we dispatch your order we will share your tracking number with you so that you know when to look out for it! Your order should be with you within 2-3 days of posting.
Cancellation & Refunds
- You can cancel your order for a full refund within 24 hours of placing your order. If 24 hours has passed and you wish to change your mind, we will refund 50% of your total order.
In the unlikely event that Labelled With Love needs to cancel your order, you will receive a full refund.
Proofing & Printing
When you receive your proofs, it is your responsibility to check each item very carefully. Make sure you double-check all details from dates, names, addresses and contact details to spelling, grammar and punctuation. Ensure you are happy with the colours of your stationery (when printing, colours may differ very slightly to those you see on screen due to changes in ink levels on the printer.)
Once we receive your final approval via email, we will proceed to print your stationery and so will be unable to make any further changes. We will not send your stationery to print until you have confirmed you are happy to proceed.
Labelled With Love will not be held accountable for errors discovered once printing has commenced, any amendments required after your final approval will incur a charge for reprinting. If you find any errors, please let us know as soon as possible.
- Throughout the process of each of our projects, we may choose to post photos of our work on our social media outlets. In doing so we will ensure all details attaining to any event (time, address and full names) are not shown. Please let us know if you would not like us to post your project on our social channels.
Get in touch
Let us know what kind of stationery you are looking for, whether you are looking for a design from our collection or a fully bespoke service, and the quantities you need. Once we have heard from you, you will be sent a quote for your stationery within 24 hours.
place your order
We will send you our quick and easy digital order form to share the details of your wedding. Using this form you can let us know of any special requests for the content or theme of your stationery.
At this time, we will also send you an invoice for the project. Due to the care and time that we put into creating your stationery, we require full payment before we begin creating your artwork.
Creating your artwork
Once we have received your payment, we will send you your receipt and confirm your order. We will then get to work, creating your first personalised proof, which will be emailed to you within 3 working days.
When you receive your proofs, you can check each item and come back to us with any amendments. We will happily work on revising your proofs until you're completely happy with your design.
approval & Printing
When you have confirmed that you are happy with your final artwork, we will begin printing your order. All of our printing takes place at our studio, so we can keep a close eye on your stationery and make sure everything comes out perfect!
Once your order has been printed, it will then be trimmed, prepared and dispatched to you within 10-15 working days from your approval.